SHIPPING & RETURNS

At TIF - Trade in Fragrance, we aim to make your shopping experience smooth, transparent, and reliable. Please read our shipping policy below to understand how we process and deliver your orders.

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Order Processing Time

All orders are processed and shipped within 3 business days of placing the order.

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Shipping Method

Since our products contain flammable liquid (alcohol), all orders are shipped via surface mode only, in compliance with shipping and safety regulations.

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Estimated Delivery Time

Once shipped, your order may take approximately 5 to 7 business days to arrive, depending on your delivery location and courier service availability.

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Shipping Charges

Shipping charges, if applicable, will be displayed clearly at checkout before you complete your purchase.

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Order Tracking

As soon as your order is shipped, a tracking link will be sent to your registered email address so you can monitor the status of your shipment.

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Delivery Delays

While we make every effort to ensure timely delivery, delays may occasionally occur due to factors beyond our control, such as:

• Courier or transport delays

• Weather conditions

• Remote location serviceability

• Public holidays or peak order periods

• Regulatory or safety checks for shipping alcohol-based products

If there is any significant delay with your order, we will do our best to keep you informed.

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Important Shipping Restriction

Because our products contain alcohol, they cannot be shipped through air courier services and must be transported via surface shipping only. This may affect delivery timelines compared to standard shipments.

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Returns and Exchanges

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery. To help us resolve the issue promptly, include an unboxing video and clear pictures of the product along with its original packaging.

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Refunds

Our products are eligible for return or exchange only in cases of defect or damage. Returns or exchanges for any other reasons are not accepted.

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Cancellation

Orders are eligible for cancellation only if they have not yet been shipped. Once an order has been shipped, cancellations are not allowed. Please ensure you request cancellation promptly to avoid any inconvenience.

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Need Help?

If you have any questions or face any issues with your shipment, please feel free to contact us at:

Email: contact@tiffragrance.com